Customer feedback will be used as part of the PUC’s ongoing formal investigation into CenterPoint’s response and preparation for both extreme weather events, according to a news release. The PUC’s final investigation report is expected to be submitted to Gov. Greg Abbott and the Legislature for their consideration by Dec. 1.
Notable Quotes
PUC Executive Director Connie Corona said in a news release that the information customers provide will help guide the organization as it makes changes to prevent future disasters of this magnitude.
“The most important people in our research on preparedness and response to these devastating storms are the Texans who experienced these storms firsthand,” Corona said.
The online survey for residents and business owners can be completed here.
How we got here
Texas policymakers are still examining how various utility companies responded after the derecho storm, which knocked out power to about 1 million CenterPoint customers as well as Beryl, which left more than 2.6 million Texans without power.
The newly formed Senate Committee on Hurricane Preparedness met with CenterPoint executives for the first time on July 29 to ask why more than 2 million Houston-area residents lost power and why it took weeks to restore it.
Attorney General Ken Paxton also opened a formal investigation into CenterPoint’s conduct, announcing on Aug. 12 how the attorney general’s office will investigate allegations of fraud, waste and improper use of taxpayer-provided funds.
“If the investigation uncovers any misconduct, that conduct will be addressed with the full force of the law,” Paxton said in a news release.
